Questions, answered.
Everything people ask before booking. Still stuck? Email hello@hoppymovers.com.
Reunion Tower, DallasPricing
What's included in the flat price?
The crew, a box truck, moving blankets, shrink wrap, floor runners, dollies, tools, fuel and tax. Add-ons like stairs or taking furniture apart are priced up front before you book.
What if I have more stuff than I booked?
Your crew does a quick walkthrough before starting. If there's noticeably more than you booked, they show you the price change using the same prices on our pricing page, and you approve it before anything moves.
Why is it cheaper on weekdays?
Fridays, weekends and the end of the month are when most people move. Spreading moves across the week keeps crews busy and prices low, so mid-week, mid-month is $50 cheaper.
Do I need a deposit?
No. You pay by card after your move is done.
Booking
How far ahead can I book?
As soon as 2 days out and up to about 75 days ahead.
Can I change or cancel?
Yes, any time, and it's always free. Just email us with your booking number as early as you can so we can free up your crew.
Is there a phone number?
We're online-only, which is part of how we keep prices low. Email hello@hoppymovers.com with your booking number and a real person will get back to you.
Move day
Do you pack?
Not right now. Moving packed apartments is how we keep the price low. Have your boxes packed and taped before the crew arrives.
Will you take my TV off the wall?
Yes. Add it as an item to take apart. We don't hang TVs at the new place.
What don't you move?
Pianos, gun safes, safes over 300 lb, pool tables, hot tubs, hazardous materials, plants and pets. Please move cash, jewelry, important papers and medicine yourself.
Do I need to be there?
You, or someone 18 or older, needs to be at both addresses.
Do I tip?
Totally optional. If you do, 100% goes to your crew.
Do you have a referral program?
Yes. Send a friend to hoppymovers.com. When they book and put your name in "Referred by," you get 10% of their move back.
I'm a Dallas creator. Can we work together?
We'd love that. Email hello@hoppymovers.com with your handle and when you're moving.
Coverage
Is my stuff covered?
Every move includes basic valuation coverage at no extra cost: up to $0.60 per pound per item, as allowed by Texas rules for household goods movers. It isn't full replacement value, so check whether your renter's insurance covers your things during a move.
What if something gets damaged?
Email hello@hoppymovers.com within 7 days with your booking number, photos and a short description. We'll respond within 2 business days.